Service fees and funding

At BaMH, we believe that everyone deserves the opportunity to prioritise their mental wellbeing without financial barriers. 

Our clinic offers a wide array of funding options, ensuring that quality mental health services are within reach for all.

Whether you're seeking therapy, counseling, or psychiatric support, our team of dedicated professionals is here to support you on your journey to healing. Take the first step towards a brighter tomorrow with BaMH.

  • Service fees
  • Deposit for new bookings
  • Payment methods
Service fees
Fees

At BaMH, we offer a range of fee schedules and rebates tailored to the treatments and services available. We're here to help - please feel free to contact us to learn more about fees for your specific treatment.

Deposit for new bookings
Deposit for new bookings

If you are booking an initial appointment, please be aware that a $100.00 deposit will be required to confirm your booking. This deposit will be applied to your initial appointment fee. 


Your deposit is refundable if you choose not to proceed with your appointment and you notify us that you wish to cancel 48 hours or more before your scheduled session time. If you cancel with less than 48 hours notice, your deposit will not be refunded. 


Please note: If your appointments are funded by a third party that has a set fee schedule, you may not be asked to pay a deposit (i.e. NDIS, DVA).

Payment methods

Individuals: Payment is processed on the day of your appointment via EFTPOS, Cash, or our online Stripe payment system with credit card details. We can process private health and Medicare rebates in the clinic. Please note, bank transfer is not an accepted payment method. 


Third-party organisations: An invoice will be issued, and payment is required within 7 days of the invoice via electronic bank transfer or credit card (over the phone). The invoice number is required as reference and a remittance must be emailed.

Funding options

Medicare

Medicare Australia offers several schemes to make mental health services more affordable and accessible.


Most of our specialists at BaMH have a Medicare Provider Number, which allows them to offer Medicare rebates for certain services to eligible clients. Please check Medicare claiming eligibly with our support team prior to booking your appointment.


The most common schemes that individuals claim our services under include:

Better Access to Mental Health Care Scheme (Mental Health Care Plan)

Eligible individuals are entitled to claim up to 10 individual and 10 group sessions with a mental health professional each calendar year. The plan helps you access subsided sessions. 


Eating Disorder Management Plan 

Eligible individuals are entitled to claim up to 40 subsidised psychology visits, with reviews required after every 10 sessions. This plan is valid for 12 months from the date of issue. A new plan can only be developed once 12 months have lapsed. 


Chronic Disease Management Plan

Eligible individuals are entitled to claim up to 5 subsidised allied health visits in a calendar year. 


To find out if you are eligible for a Medicare rebate, please book in with your treating GP to discuss your specific situation and options.

How do I claim through Medicare?

For your convenience we offer the Medicare EasyClaim service to process all rebates that you are entitled to on the day of your appointment.  This means minimal delays in getting the funds back into your account, as most rebates are credited by Medicare within a few hours, if not immediately.


To be covered by Medicare, you will be required to:

  1. Provide your Medicare card and contact information (If a person seeking treatment is under 16 years, their guardian will be assigned as the Medicare claimant and will need to provide their details)
  2. Provide a copy of your eligible referral and/or Management Plan
Department of Veteran’s Affairs (DVA)

BaMH supports Veterans and welcomes DVA participants.


Individuals intending to claim through DVA must book with a Medicare-registered specialist to be bulk billed. 


To access our services through DVA:

  • If you hold a DVA Gold Card or a White Card (condition specific) then you can access our services. 
  • Obtain a D904 referral from your GP. The referral must be addressed to Brain and Mind Hub Sunshine Coast.
  • Veterans with an eligible D904 are bulk billed. 
  • Referrals are valid for up to 12 appointments per year.

Gold Card holders:

The Gold Card is a treatment card that provides Veterans with clinically-required treatment for all medical and mental health conditions.


Services covered: 

  • Psychology
  • GP 
  • Psychiatry 
  • Mental Health Nurse Practitioner 
  • Group programs 


DVA may require a special request and supporting evidence for these treatments, if so, please contact our support team to assist you with this request.


Services that require a special request for funding:

  • Ketamine treatment 
  • Transcranial Magnetic Stimulation (TMS) 
  • Neurofeedback 


White Card holders

The White Card is a treatment card that can provide you with mental health treatment for accepted service-related injuries or conditions. Our support team will contact DVA to confirm that your condition is covered by your funding arrangement, prior to commencing treatment. 

National Disability Insurance Scheme (NDIS)

We welcome plan-managed and self-managed NDIS participants. BaMH are currently in the process of becoming a registered NDIS provider. 


If you are a NDIS participant: 

  • Notify our team that you will be accessing NDIS funding for your sessions 
  • Confirm if you are plan managed (invoice directly to NDIS plan manager) or self-managed (individual accessing the service pays invoices and organises reimbursement). 
  • When completing your new intake and registration forms, please ensure to complete the NDIS section and provide all relevant information.


Service fees as per current NDIS schedule of fees. Line items can be confirmed at the time of booking your appointment.

WorkCover

We welcome WorkCover referrals approved for our service offerings. 


Please note, not all our clinical team are Workcover QLD service providers, please check with our support team prior to booking your appointment.


Service fees as per current WorkCover schedule of fees.

Private Health Insurance

Private Health Insurance cover will depend on your individual fund policy as to how many sessions you will be covered for. Please contact and ask your Private Health Fund as all policies vary.

Financial hardship 

We understand that seeking support for your mental health should not be hindered by financial barriers. That is why we offer a sliding fee scale initiative, designed to ensure everyone has access to the care they require.

Our commitment to affordability means that individuals and families can receive high-quality mental health services without undue financial strain. Through our sliding fee scale process, we collaborate with each individual to assess their financial situation and tailor a fee structure that aligns with their needs. This individualised approach ensures that no one is turned away due to financial constraints.

We strive to create a supportive and inclusive environment where individuals can feel comfortable seeking help. By offering reduced fees and sliding scales, we aim to break down barriers to mental health care and empower our community to prioritise their mental wellness.


You can notify us of your request for reduced fees in your intake forms, by contacting us directly or speaking with your care team. We look forward to speaking with you and developing a plan that supports your individual needs.

Cancellations and no-show policy

To help us provide care to as many people as possible, we ask that you give a minimum of 48 hours' notice if you are unable to attend your scheduled appointment. This allows us to reallocate that time appropriately for others in need.


If less than 48 hours' notice is given or if you are a no-show for a scheduled appointment without any prior notice, there is a cancellation fee of 100% of the appointment cost.

This fee does not qualify for a Medicare rebate and must be paid in full before your next appointment.


NDIS will typically cover late cancellation and no-show fees.

To reschedule an appointment, please contact Reception