NDIS Coordinator

Position Summary  

The NDIS Coordinator (Practice & Compliance) is responsible for supporting the coordination and ongoing maintenance of the NDIS framework within Thompson Brain and Mind Healthcare (TBMH).

This role focuses on ensuring the organisation meets and maintains the NDIS Practice Standards as a NDIS Certified Provider with Early Childhood Supports. The role will also support staff to understand and apply NDIS processes in their day-to-day work. The position will contribute to the client experience by supporting NDIS participants to navigate their care pathways within the client ensuring consistent, well-coordinated, and professional experience.

Key Responsibilities

1. NDIS Compliance & Certification

• Support ongoing compliance with NDIS Practice Standards and registration requirements

• Assist with preparation for mid-term and renewal audits

• Maintain required documentation aligned with NDIS Quality & Safeguards Commission requirements

• Support risk management processes, including reportable incidents and complaints to the NDIS Quality & Safeguards Commission

2. Governance & Quality Support

• Assist in the development and maintenance of NDIS-related policies and procedures

• Support implementation of quality assurance processes

• Participate and conduct internal audits and provide recommendations for improvement

• Work with Quality/Risk/Safety functions to maintain alignment with organisational requirements

• Promote accurate and compliant record-keeping practices

3. Staff Support & Training

• Provide guidance to staff on NDIS processes and requirements

• Assist in delivering NDIS-related training and resources to the organisation’s workforce

• Support staff to understand and implement documentation and reporting expectations

• Identify areas where additional staff support or clarification is needed

4. Program & Service Integration

• Support the integration of NDIS processes within clinical service delivery

• Work with clinical and administrative teams to ensure NDIS requirements are applied consistently and within the organisation’s policies

• Assist in developing practical workflows for NDIS-related services

• Contribute to improving service delivery processes over time

5. Operational Coordination

• Work with intake, administration, and clinical teams to support NDIS referrals, onboarding, service agreements, and billing processes

• Support consistency across the client journey

• Act as a point of contact for NDIS-related queries within the organization

6. Client Pathway Support

• Provide appropriate contact and support for NDIS participants within the service

• Assist clients to understand and navigate their care pathways at TBMH

• Support a smooth and coordinated experience from intake through to ongoing service delivery

• Work alongside clinical and administrative teams to address any pathway or coordination issues

7. Stakeholder Communication

• Support communication with the NDIS Quality & Safeguards Commission as required

• Assist in ensuring professional and compliant communication with participants and stakeholders

Skills & Experience

Essential

• Experience working within the NDIS framework

• Understanding of the NDIS Practice Standards and the NDIS Quality & Safeguards Commission

• Experience in compliance, administration, or quality-related roles

• Strong organisational and documentation skills

• Ability to interpret and apply guidelines in a practical setting

• Clear and professional communication skills

• Knowledge and understanding of the NDIS Code of Conduct into service delivery

• Demonstrated commitment to the Queensland Child Safe Standards

Desirable

• Experience in healthcare, mental health, or allied health settings

• Experience in NDIS Certification processes

• Experience working directly with clients or participants

• Exposure to audit processes or compliance reviews

• Experience supporting staff or teams in applying structured processes

Key Capabilities

• Strong attention to detail

• Ability to work independently within a defined scope

• Practical, solutions-focused approach

• Confidence supporting staff with processes and requirements

• Ability to contribute within a developing service environment

• Professional and client-centred communication

How to apply 

All applications should include:

• A current Curriculum Vitae (CV)

• A written statement outlining:

o Your motivation for applying and why you would like to join our team

o How your skills, qualifications, and experience align with the Position Description and meet the role criteria

o Your current hours of availability, including preferred working days

Our commitment to inclusion

At TBMH, our work matters — and so does every member of our team. We are committed to fostering a respectful, inclusive workplace where all individuals feel valued and supported. TBMH is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, religion, sex, gender identity, age, disability, sexual orientation, marital or veteran status, or any other legally protected characteristic.

We believe diversity strengthens our team and enhances the care we provide to our community.

Ready to be part of something truly different? 

Apply now. Let’s reimagine mental health care-together. 

CLOSING DATE: Interviews will be conducted as applications come in so apply early.