About the role  

We are looking for an experienced, enthusiastic and personable receptionist to join the administration team of our Brain & Mind Hub. Commencing in January and based in Maroochydore, you will be responsible for helping to create a welcoming first impression to visitors and providing administrative support to our multidisciplinary healthcare team and our clients in a caring, supportive and efficient manner. As the first point of contact for our clients, excellent communication and interpersonal skills are essential to this role.  

This role involves close collaboration with our reception team, guided by the Senior Receptionist and Practice Manager. It calls for strong time management skills and the ability to handle multiple tasks efficiently. 

The position available is part-time, with the opportunity to increase to full-time as the clinic grows. Hours to be negotiated with successful applicants. Hours of work will be rostered between 7.00am - 7.00pm Monday to Friday. Weekend work may also be required.  

If you are dependable, demonstrate a proactive attitude, and have a commitment to learning and contributing to a collaborative team environment, we encourage you to apply and join the Brain & Mind Hub team. 

About you 

• You thrive working within a friendly, supportive and collaborative team environment 
• Driven to continuously learn and grow 
• Have a can-do attitude and the ability to work both autonomously and within a team 
• Focused on accuracy, possess excellent time management skills and the ability to multi-task  
• You are great at building rapport with clients from all walks of life  
• Exceptional verbal and written communication skills 

Key responsibilities 

• Handle all face-to-face, phone and online client registrations, bookings, triage and queries as the first point of contact within the clinic 
• Receive payments, issue receipts, complete all billing and invoicing for clients 
• Help resolve Medicare and third-party billing issues 
• Operate our booking system, including but not limited to: bookings, data entry and client registration 
• Liaising with referring clinicians and clinics  
• Greeting clients on arrival to the clinic and preparing tea and coffee 
• Attend regular meetings and take meeting minutes  
• Confirming appointments and managing waiting lists  
• Client/cancellation follow-up to ensure consistent treatment 
• Light cleaning duties 
• Office setup and close  
• Maintaining confidentiality 
• Other duties as directed by Senior Receptionist and Practice Manager 

Desirable skills and experience 

• Previous medical / allied health receptionist experience 
• Understanding of Medicare, DVA, Workcover and NDIS systems 
• Ability to process different types of payments – including Cash, EFTPOS, HICAPS, cheques – and issue receipts 
• Experience with practice management software (specifically Zanda / Best Practice) 
• Computer skills including MS Word, Excel etc.  
• Knowledge of the local health and community services sector 
• A current Blue Card, or the ability to gain one prior to commencing employment 
• A current Yellow Card, or the ability to gain one prior to commencing employment 
• Mental Health First Aid, First Aid and CPR training 
• Understanding of occupational health and safety principles 

Pay scale information 

TBMH values the contribution each team member brings to our organisation. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive package that recognises your experience, credentials, and education.  

TBMH is a leader in brain and mind health. As a premier employer, you’ll find an environment that’s alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. We are dedicated to creating hope and building healthier futures – for our clients, as well as for you and your career! 

How to apply 

All applications should include your CV and a cover letter that clearly outlines why you would like to join our team, how your experience aligns with the position description and meets the role criteria, and your hours of availability.  

At TBMH, our work matters. And so do each and every one of our valued team members. TBMH is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, colour, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. Diversity inspires innovation. Our experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at TBMH. 

Ready to be part of something truly different?  

Apply now via Seek. Let’s reimagine mental healthcare together.  

Closing date 

Interviews will be conducted as applications come in, so apply early.