Thompson Brain & Mind Healthcare honor the extraordinary lives and legacy of Roy and Nola Thompson.
Thomspon Brain and Mind Healthcare honor the extraordinary lives and legacy of Roy and Nola Thompson. Roy and Nola’s generosity has helped make possible something truly special: a not-for-profit mental health service where a person’s financial circumstances do not determine the quality of care they can receive.
Their support has given people who had struggled to find answers elsewhere access to innovative treatment, world-leading research and clinical trials, while helping TBMH develop the next generation of mental health services and technologies. Most importantly, Roy and Nola’s giving has changed lives.
It has given people hope, supported families, helped people return to work and their communities and created opportunities for recovery where there may previously have been none. We are deeply saddened by their passing and enormously grateful for what they made possible.
Roy and Nola’s legacy will live on through the people they have helped and through TBMH’s continued commitment to transforming mental healthcare.
Thompson Brain & Mind Healthcare (TBMH) mourns the passing of Roy and Nola Thompson, whose extraordinary generosity has helped create a new model for mental healthcare on the Sunshine Coast and beyond.
For the team at TBMH, Roy and Nola’s legacy is deeply personal. Their philanthropy has made possible something rare: a not-for-profit mental health service where a person’s capacity to pay does not determine the quality of care they receive.
Through Roy and Nola’s support, people who have struggled to find answers elsewhere can access multidisciplinary care, advanced brain imaging, precision diagnostics, and innovative treatment approaches, while TBMH connects patients with global-leading research and clinical trials.
Their giving has also enabled the development of new services, technologies and products designed to help patients receive the right care at the right time, while building a pathway between clinical care, research, and the next generation of mental health treatments.
“Roy and Nola understood that philanthropy could do more than fund a service. It could change what is possible,” said TBMH CEO Jim Lagopoulos.
“Roy and Nola’s generosity gives people who may have exhausted every other avenue another chance. It helps families stay together, gives people hope, supports recovery and creates opportunities for people to return to work and participate in their communities.
“Just as importantly, Roy and Nola invested in the future. They have helped create an environment where research can be translated into treatment and where the discoveries of tomorrow can directly improve the lives of patients.”
Roy’s philosophy was simple. “The Sunshine Coast has been very good to my family and I think it is important we give back.”
Peter Thompson, Roy and Nola’s son and a TBMH Board member, said his parents believed deeply in leaving their community stronger than they found it.
“Dad never saw giving as an obligation or something to be celebrated. He saw it as an opportunity to make life better for other people. Mum shared that belief completely. Their greatest satisfaction was knowing that what they gave could keep making a difference long after they were gone.”
TBMH extends its deepest sympathy to the Thompson family and will continue to honour Roy and Nola through the work they made possible: transforming mental healthcare, advancing research, and ensuring that people who need help can access it, regardless of their circumstances.
Roy and Nola’s legacy will live not only in the buildings and services they helped create, but in every person given another opportunity to recover, reconnect and live a meaningful life.
Clinical Pharmacist
About Thompson Brain and Mind Healthcare:
Thompson Brain & Mind Healthcare (TBMH) is a leading provider of neuroscience-driven mental healthcare on the Sunshine Coast. Our multidisciplinary team integrates medicine, neuroscience, and clinical research to deliver precision, person-centred care. At the forefront of translational neuroscience, TBMH rapidly applies research insights to clinical practice through our dedicated clinical trials unit, advancing innovative treatments in psychiatry and neuromodulation in partnership with leading institutions.
- Join an innovative neuroscience-based health service at the forefront of innovation & research
- Part-time (12-month contract with potential extension) and casual positions available
- Competitive salary, salary packaging and research opportunities
- Enjoy a workplace that values work-life balance and professional development
- Sunshine Coast location/s
About you
Are you a passionate and forward-thinking pharmacist ready to make a meaningful impact? Do you thrive in environments that challenge the status quo and embrace innovation, neuroscience and precision mental health?
We are seeking motivated pharmacists to join our dynamic team, working across clinical service delivery and innovative research, including clinical trials and novel treatment programs. This is a unique opportunity to be part of a nationally recognised, neuroscience-based clinic that is redefining mental health care for the future.
Applicants from diverse backgrounds are encouraged to apply, including people who identify as having culturally and linguistically diverse, First Nations people, LGBTQIA+, neurodivergent, living with a disability or with lived experience of mental illness and recovery.
About the role
- Deliver high-quality pharmacy services ensuring regulatory compliance and clinical excellence
- Collaborate with multidisciplinary team members to support client care, design and implementation of quality improvement activities, audits, clinical trials and research projects
- Help shape and refine innovative treatment models and digital health solutions
- Participate in knowledge translation, publications, and sector-leading initiatives
- This role may require flexibility in working hours and clinic locations, as participation in clinical trials may involve scheduling to meet research and clinical needs.
Key responsibilities:
Medication Management & Compliance
- Ensure all pharmaceuticals/investigational products are procured, stored, recorded and handled in accordance with legislative, TGA, Sponsor requirements and other relevant standards
- Support the integration of novel therapies in clinical care to optimise client outcomes
- Support the development and oversight of medication safety protocols aligned with TBMH’s precision medicine model
- Contribute to quality improvement initiatives with a strong focus on data-driven decision making
Clinical Support & Governance
- Provide expert medication related advice to the multidisciplinary team
- Develop and review policies and procedures that reflect TBMH’s commitment to innovation and patient-centred care
- Contribute to internal audits and accreditation readiness
Education & Leadership
- Provide education and training to TBMH staff on medication governance, risk awareness, and regulatory compliance
- Represent pharmacy in multidisciplinary team meetings, governance committees and strategic planning forums
- Contribute to a culture of safety and accountability
Research
- Support research initiatives relating to medication safety and/or investigational products and mental health outcomes
- Contribute to the publication and dissemination of clinical trials outcomes
What we are looking for:
Essential:
- Bachelor of Pharmacy or equivalent; registered with AHPRA and with no restrictions on practice
- Minimum three years’ experience in hospital, community and/or clinical pharmacy
- Valid professional indemnity insurance
- Strong understanding of regulatory compliance in healthcare/hospital settings
- Demonstrated commitment to Queensland’s Child Safe Standards
Desirable:
- Postgraduate qualifications in pharmacy, mental health, neuroscience, or related fields
- Research and clinical trials experience
Why join us?
- Supportive work environment: work within a collaborative and multidisciplinary team of dedicated professionals
- Professional growth: opportunities to expand your clinical skills, attend training, and develop in your career
- Work-Life balance: flexible working arrangements to support your wellbeing
- Impactful work: make a real difference in the lives of our clients and contribute to their mental health recovery and resilience
How to apply:
If you are driven to support people in overcoming mental health challenges and are looking to make a meaningful impact in the Sunshine Coast community, we encourage you to apply.
Please submit your resume and a cover letter detailing your relevant experience and passion for this role to Thompson Brain and Mind Healthcare: careers@tbmh.org.au
Diversity at Brain & Mind Hub Sunshine Coast
Thompson Brain & Mind Healthcare is committed to upholding principles of diversity, equity, accessibility and inclusion, and we highly value the skills, perspectives and experiences offered by applicants from a diverse range of backgrounds.
Not the right position for you? Feel free to share the link to someone you might know.
NDIS Coordinator
Practice & Compliance
About Thompson Brain & Mind Healthcare
Thompson Brain & Mind Healthcare (TBMH) is a not-for-profit mental health organisation established on the Sunshine Coast, Queensland, with a vision to reconceptualise mental healthcare. Our mission is to minimise the burden of mental illness through person centred-care and world-class treatment. Founded on a commitment to pioneering research and precision medicine, we strive to harness the potential of technology and innovation to deliver improved patient outcomes.
Brain & Mind Hub (BaMH) Sunshine Coast is TBMH’s first flagship clinic, located in Maroochydore. Our services span psychology, psychiatry, lived-experience peer support, ketamine therapy, transcranial magnetic stimulation (TMS), dietetics, NDIS, neurofeedback, lifestyle medicine, clinical trials and more. We are committed to delivering meaningful improvements in client outcomes by grounding all programs in a neuroscience-informed approach, leveraging precision diagnostics and personalised treatment strategies to guide care. Our integrated model is designed to reduce fragmentation in mental healthcare, foster early intervention, and support clients with tailored, multidisciplinary treatment pathways.
Position Summary
The NDIS Coordinator (Practice & Compliance) is responsible for supporting the coordination and ongoing maintenance of the NDIS framework within Thompson Brain and Mind Healthcare (TBMH).
This role focuses on ensuring the organisation meets and maintains the NDIS Practice Standards as a NDIS Certified Provider with Early Childhood Supports. The role will also support staff to understand and apply NDIS processes in their day-to-day work. The position will contribute to the client experience by supporting NDIS participants to navigate their care pathways within the client ensuring consistent, well-coordinated, and professional experience.
Key Responsibilities
1. NDIS Compliance & Certification
• Support ongoing compliance with NDIS Practice Standards and registration requirements
• Assist with preparation for mid-term and renewal audits
• Maintain required documentation aligned with NDIS Quality & Safeguards Commission requirements
• Support risk management processes, including reportable incidents and complaints to the NDIS Quality & Safeguards Commission
2. Governance & Quality Support
• Assist in the development and maintenance of NDIS-related policies and procedures
• Support implementation of quality assurance processes
• Participate and conduct internal audits and provide recommendations for improvement
• Work with Quality/Risk/Safety functions to maintain alignment with organisational requirements
• Promote accurate and compliant record-keeping practices
3. Staff Support & Training
• Provide guidance to staff on NDIS processes and requirements
• Assist in delivering NDIS-related training and resources to the organisation’s workforce
• Support staff to understand and implement documentation and reporting expectations
• Identify areas where additional staff support or clarification is needed
4. Program & Service Integration
• Support the integration of NDIS processes within clinical service delivery
• Work with clinical and administrative teams to ensure NDIS requirements are applied consistently and within the organisation’s policies
• Assist in developing practical workflows for NDIS-related services
• Contribute to improving service delivery processes over time
5. Operational Coordination
• Work with intake, administration, and clinical teams to support NDIS referrals, onboarding, service agreements, and billing processes
• Support consistency across the client journey
• Act as a point of contact for NDIS-related queries within the organization
6. Client Pathway Support
• Provide appropriate contact and support for NDIS participants within the service
• Assist clients to understand and navigate their care pathways at TBMH
• Support a smooth and coordinated experience from intake through to ongoing service delivery
• Work alongside clinical and administrative teams to address any pathway or coordination issues
7. Stakeholder Communication
• Support communication with the NDIS Quality & Safeguards Commission as required
• Assist in ensuring professional and compliant communication with participants and stakeholders
Skills & Experience
Essential
• Experience working within the NDIS framework
• Understanding of the NDIS Practice Standards and the NDIS Quality & Safeguards Commission
• Experience in compliance, administration, or quality-related roles
• Strong organisational and documentation skills
• Ability to interpret and apply guidelines in a practical setting
• Clear and professional communication skills
• Knowledge and understanding of the NDIS Code of Conduct into service delivery
• Demonstrated commitment to the Queensland Child Safe Standards
Desirable
• Experience in healthcare, mental health, or allied health settings
• Experience in NDIS Certification processes
• Experience working directly with clients or participants
• Exposure to audit processes or compliance reviews
• Experience supporting staff or teams in applying structured processes
Key Capabilities
• Strong attention to detail
• Ability to work independently within a defined scope
• Practical, solutions-focused approach
• Confidence supporting staff with processes and requirements
• Ability to contribute within a developing service environment
• Professional and client-centred communication
How to apply
All applications should include:
• A current Curriculum Vitae (CV)
• A written statement outlining:
o Your motivation for applying and why you would like to join our team
o How your skills, qualifications, and experience align with the Position Description and meet the role criteria
o Your current hours of availability, including preferred working days
Our commitment to inclusion
At TBMH, our work matters — and so does every member of our team. We are committed to fostering a respectful, inclusive workplace where all individuals feel valued and supported. TBMH is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, religion, sex, gender identity, age, disability, sexual orientation, marital or veteran status, or any other legally protected characteristic.
We believe diversity strengthens our team and enhances the care we provide to our community.
Ready to be part of something truly different?
Apply now. Let’s reimagine mental health care-together.
CLOSING DATE: Interviews will be conducted as applications come in so apply early.
Written by Dr Megan Dutton
As a clinician and researcher in the field of neuroscience and mental health, I’ve seen how a precise, multidisciplinary approach to ADHD can transform lives. At Brain and Mind Hub, we’ve developed a neuroscience-informed model that integrates clinical accuracy with holistic care—ensuring individuals with ADHD receive not only a correct diagnosis but also the tools to thrive.
You Are Invited!
To Brain & Mind Hub’s inaugural Arts in Recovery Exhibition. A community event celebrating creativity, lived experience and the role art plays in supporting mental health and recovery. This exhibition showcases artwork created through the Arts therapy program at Brain & Mind Hub.
Through art, participants explore identity, experience and hope for the future.
If you would like to learn more about Brain and Mind Hub’s Art Therapy program, feel free to contact us or read more here.
Each piece tells a story that words often cannot.
Reserve your FREE ticket via the link below.
Sleep is often thought of as a time when the brain and body switch off.
But sleep is not passive.
Neuroscience shows sleep isn’t downtime — it’s when your brain gets to work.
During sleep we cycle through different sleep stages with fluctuating brain activity. Good quality sleep is important to strengthen memory, consolidate learning, and regulate emotions. This helps our overall wellbeing.
Did you know, when we sleep our incredible brain activates its own waste clearance system? This is called the Glymphatic System. This helps flush out metabolic byproducts on a nightly clean.
If the brain was likened to the coastal rock pools.
High tide = restorative sleep. This is when the water is cleaned, debris flushed out, water refreshed and the ecosystem balanced. We can deal better with emotions and stress, and have increased resilience to life’s challenges.
Poor sleep = stagnant water. This is reflected by stress accumulation, memory difficulties, difficulties with focus, brain fog, irritability, and can affect how we relate to others.
Neuroimaging like functional MRI brain scans show that sleep changes biology. Poor or disrupted sleep affects the prefrontal cortex which affects emotional control and cognition (our ability to think, reason, learn and interact with the world around us).
Our body’s response to stress is affected by sleep by way of the hypothalamic-pituitary-adrenal axis, with poor sleep resulting in increased cortisol levels, inflammation, and increased anxiety and depression symptoms.
Sleep and mental health are closely intertwined. They are termed bidirectional meaning they can affect each other from each way. Mental health disorders like depression, anxiety and PTSD can affect sleep. Sleep disorders can also increase the risk of developing mental health issues. Supporting sleep is thus a highly valuable part of mental health treatment.
Improving sleep quality is less about trying to control your nights and more about supporting and nurturing your body and brain during the day. Incorporating science-based lifestyle adjustments and cognitive behavioural therapy for insomnia can help. Researchers are also exploring auditory sleep modulation techniques that may further enhance sleep quality.
In Lifestyle medicine restorative sleep is an important pillar. It is not viewed in isolation but as an important component of the whole person; impacted by many factors such as the environment, nutrition, alcohol, light exposure, routines, movement and emotional wellbeing.
With you at the centre, a cohesive team approach can tailor support to optimise and protect your sleep. Achieving better sleep isn’t about forcing the tide at night. It is about shaping calmer rock pools during the day.
Dr. Phoebe Slape
BSc (Biomed). MBBS. FAFRM. FASLM.
Clinical Lead
Lifestyle Medicine Physician
WORKING DAYS
Monday, Tuesday and Thursdays
STATUS
Accepting appointments
PhD Candidate –DCS Augmented Neurofeedback in Adult ADHD
Thompson Brain & Mind Healthcare (TBMH), in collaboration with the Australian National University (ANU) is leading a randomised control trial investigating whether D-cycloserine (DCS), a partial NMDA receptor agonist, can augment learning-dependent neuroplasticity during 19-channel Z-score neurofeedback (NF) in adults with Attention-Deficit/Hyperactivity Disorder (ADHD).
The study uses a double-blind randomised controlled trial comparing Z-score NF combined with DCS versus NF with placebo, alongside an observational stimulant-medication comparison group. Outcomes include ADHD symptom severity, quantitative EEG biomarkers, neurofeedback learning curves, and neurocognitive performance.
The PhD candidate will work within a multidisciplinary clinical research team and will focus on the neurophysiological and cognitive mechanisms underpinning treatment response.
Research Aims of the PHD
The overarching aim of the PhD is to determine whether pharmacological facilitation of NMDA-dependent plasticity enhances neurofeedback learning and clinical outcomes in adult ADHD.
Key Responsibilities
Under supervision, the PhD candidate will:
- Contribute to the design, conduct, and integrity of a clinical RCT
- Acquire high-quality resting state EEG recordings.
- Artifact and perform quality control on resting state EEG recordings.
- Conduct NF training sessions, document relevant training data and maintain accurate training records.
- Lead analysis of quantitative EEG data, including:
- Z-score metrics
- Theta/beta ratio
- Session-by-session learning curves
- Analyse neurocognitive and clinical outcome data
- Integrate electrophysiological, cognitive, and symptom measures using advanced statistical models
- Assist with trial documentation, reporting, and ethics compliance (training-appropriate)
- Prepare peer-reviewed publications, conference presentations, and a doctoral thesis
- Engage in interdisciplinary collaboration with clinicians, neurofeedback practitioners, and statisticians
Candidate Requirements
Essential:
- Honours or Master’s degree (or equivalent) in:
- Neuroscience
- Psychology
- Biomedical or Health Sciences
- Cognitive Science or related discipline
- Demonstrated research experience (thesis-based)
- Strong interest in neuroplasticity, ADHD, and translational neuroscience
- Capacity to work with complex datasets
Desirable
- Experience with EEG and neurophysiology
- Familiarity with clinical research or RCTs
- Statistical programming skills (R, Python, MATLAB)
- Interest in precision psychiatry or personalised interventions
Local And Enrolement
- Enrolment at the Australian National University (PhD, full-time)
- Primary research activities conducted within the Thompson Bran and Mind Healthcare site
- Some travel between sites may be required
Scholarship and Support
- Competitive, tax-free PhD stipend aligned with RTP or equivalent ANU scholarships
- Tuition fee offset (where applicable)
- Access to EEG laboratories, clinical datasets, and professional development opportunities
Application Process
Applicants should submit:
- CV
- Academic transcripts
- Brief statement of research interest
- Contact details for two academic referees
- Please send your submission to nwellington@tbmh.org.au
Not the right position for you? Feel free to share the link to someone you might know.
Thompson Brain & Mind Healthcare (TBMH), in collaboration with the ANU College of Science & Medicine, is pleased to announce a fully funded PhD scholarship opportunity in adolescent mental health.
Applicants should have a background in mental health, psychology, education/teaching, or medicine, and hold a Bachelors degree with First Class Honours (or equivalent).
Lifestyle Medicine and Mental Health:
Supporting the Brain Through Everyday Choices
When we think about mental health, we often focus on thoughts, emotions, or life experiences. But mental wellbeing is also deeply biological. Your brain is shaped every day by sleep, nutrition, movement, stress, social connection, and routines. This is where lifestyle medicine comes in.
Lifestyle medicine is a medical approach that looks at how daily habits influence both physical and mental health. Rather than treating symptoms in isolation, it focuses on addressing underlying contributors to distress and supporting the body and brain’s natural capacity to heal and adapt.
Importantly, lifestyle medicine isn’t about perfection or rigid routines. It’s about small, sustainable changes that help regulate the nervous system, improve brain function, and build resilience over time.
Prevention starts long before symptoms appear
From a neuroscience perspective, the brain is constantly responding to its environment. Chronic stress, poor sleep, inflammation, nutrient deficiencies, and inactivity can all place ongoing strain on neural systems involved in mood, motivation, attention, and emotional regulation.
Lifestyle medicine aims to reduce these pressures before they accumulate into more significant difficulties.
Regular movement supports blood flow to the brain and helps regulate stress hormones. Quality sleep allows the brain to consolidate memories, reset emotional circuits, and clear metabolic waste. Nutrition provides the raw materials needed for neurotransmitter production and cellular repair. Social connection buffers stress responses and supports emotional wellbeing.
Taken together, these factors play a powerful role in prevention. They help stabilise the systems that keep us mentally balanced, often long before someone would meet criteria for a diagnosable condition.
Supporting symptoms, not just managing them
Lifestyle medicine is also increasingly recognised as a meaningful support for people already experiencing mental health challenges such as anxiety, depression, burnout, or chronic stress.
Research shows that targeted lifestyle interventions can help improve:
- energy levels and fatigue
- sleep quality
- concentration and cognitive clarity
- mood regulation
- stress tolerance
- overall quality of life
This doesn’t mean lifestyle medicine replaces psychological or medical care when those are needed. Rather, it works alongside them.
For many people, addressing factors like nutrition, sleep, and stress physiology can reduce symptom severity and improve responsiveness to other treatments. It helps create a more stable foundation for recovery.
Instead of asking only “What’s wrong?”, lifestyle medicine also asks, “What does your body and brain need to function at their best?”
A whole-person approach to mental health
Mental health is rarely influenced by a single factor. It sits at the intersection of biology, psychology, environment, and lived experience.
That’s why integrated care matters.
At Brain & Mind Hub Sunshine Coast, lifestyle medicine is part of a collaborative model that brings together our dietitian clinic, Lifestyle medicine physician and psychologist team. Rather than working in silos, these clinicians support clients as a team.
This means care can address:
- nutritional foundations for brain health
- lifestyle factors such as sleep, stress, and movement
- psychological patterns and emotional wellbeing
- all within one coordinated framework.
- The goal isn’t quick fixes. It’s personalised, sustainable support that recognises how interconnected mental health really is.
Small changes, meaningful impact
Lifestyle medicine reminds us that mental health doesn’t live only in the mind. It lives in the body, the nervous system, and the rhythms of everyday life.
Whether used as prevention or as part of ongoing care, this approach offers a way to support the brain through practical, evidence-informed changes that meet people where they are.
And sometimes, the most powerful progress doesn’t come from doing everything at once — but from taking one small, supported step at a time.
Written by Dr Megan Dutton
As a clinician and researcher in the field of neuroscience and mental health, I’ve seen how a precise, multidisciplinary approach to ADHD can transform lives. At Brain and Mind Hub, we’ve developed a neuroscience-informed model that integrates clinical accuracy with holistic care—ensuring individuals with ADHD receive not only a correct diagnosis but also the tools to thrive.
PhD Opportunity – Adolescent Mental Health | Fully Funded Scholarship
Thompson Brain & Mind Healthcare (TBMH), in collaboration with the ANU College of Science & Medicine, is pleased to announce a fully funded PhD scholarship opportunity in adolescent mental health.
This PhD project sits at the forefront of adolescent mental health research and will integrate the latest scientific evidence to design and develop a suite of school-based mental health and wellbeing programs for adolescents and school-aged young people. The research will be highly translational, with a strong emphasis on real-world impact within educational settings.
Candidate background
Applicants should have a background in mental health, psychology, education/teaching, or medicine, and hold a Bachelors degree with First Class Honours (or equivalent).
Scholarship details
• Fully funded PhD
• Full-time position
Expressions of Interest
Please send an expression of interest addressed to Professor Jim Lagopoulos at: admin@tbmh.org.au
We welcome enquiries from motivated candidates passionate about improving mental health outcomes for young people.
Not the right position for you? Feel free to share the link to someone you might know.
Mental Health Receptionist
- Join us in shaping the future of mental healthcare
- Enjoy a workplace that values work-life balance and professional development
- Make a difference in the lives of clients and their families
- Located in Maroochydore, Sunshine Coast, QLD (onsite role)
About Thompson Brain & Mind Healthcare
Thompson Brain & Mind Healthcare (TBMH) is a not-for-profit mental health organisation established on the Sunshine Coast, Queensland, with a vision to reconceptualise mental healthcare. Our mission is to minimise the burden of mental illness through person centred care and world-class treatment. Founded on a commitment to pioneering research and precision medicine, we strive to harness the potential of technology and innovation to deliver improved patient outcomes.
Brain & Mind Hub (BaMH) Sunshine Coast is TBMH’s first flagship clinic, located in Maroochydore. Our services span psychology, psychiatry, lived-experience peer support, ketamine therapy, transcranial magnetic stimulation (TMS), dietetics, neurofeedback, lifestyle medicine and more. We are committed to delivering meaningful improvements in client outcomes by grounding all programs in a neuroscience-informed approach, leveraging precision diagnostics and personalised treatment strategies to guide care. Our integrated model is designed to reduce fragmentation in mental healthcare, foster early intervention, and support clients with tailored, multidisciplinary treatment pathways.
About the role
We are looking for an experienced, enthusiastic and personable receptionist to join the administration team of our Brain & Mind Hub. Commencing in January and based in Maroochydore, you will be responsible for helping to create a welcoming first impression to visitors and providing administrative support to our multidisciplinary healthcare team and our clients in a caring, supportive and efficient manner. As the first point of contact for our clients, excellent communication and interpersonal skills are essential to this role.
This role involves close collaboration with our reception team, guided by the Senior Receptionist and Practice Manager. It calls for strong time management skills and the ability to handle multiple tasks efficiently.
The position available is part-time, with the opportunity to increase to full-time as the clinic grows. Hours to be negotiated with successful applicants. Hours of work will be rostered between 7.00am – 7.00pm Monday to Friday. Weekend work may also be required.
If you are dependable, demonstrate a proactive attitude, and have a commitment to learning and contributing to a collaborative team environment, we encourage you to apply and join the Brain & Mind Hub team.
About you
- You thrive working within a friendly, supportive and collaborative team environment
- Driven to continuously learn and grow
- Have a can-do attitude and the ability to work both autonomously and within a team
- Focused on accuracy, possess excellent time management skills and the ability to multi-task
- You are great at building rapport with clients from all walks of life
- Exceptional verbal and written communication skills
Key responsibilities
- Handle all face-to-face, phone and online client registrations, bookings, triage and queries as the first point of contact within the clinic
- Receive payments, issue receipts, complete all billing and invoicing for clients
- Help resolve Medicare and third-party billing issues
- Operate our booking system, including but not limited to: bookings, data entry and client registration
- Liaising with referring clinicians and clinics
- Greeting clients on arrival to the clinic and preparing tea and coffee
- Attend regular meetings and take meeting minutes
- Confirming appointments and managing waiting lists
- Client/cancellation follow-up to ensure consistent treatment
- Light cleaning duties
- Office setup and close
- Maintaining confidentiality
- Other duties as directed by Senior Receptionist and Practice Manager
Desirable skills and experience
- Previous medical / allied health receptionist experience
- Understanding of Medicare, DVA, Workcover and NDIS systems
- Ability to process different types of payments – including Cash, EFTPOS, HICAPS, cheques – and issue receipts
- Experience with practice management software (specifically Zanda / Best Practice)
- Computer skills including MS Word, Excel etc.
- Knowledge of the local health and community services sector
- A current Blue Card, or the ability to gain one prior to commencing employment
- A current Yellow Card, or the ability to gain one prior to commencing employment
- Mental Health First Aid, First Aid and CPR training
- Understanding of occupational health and safety principles
Pay scale information
TBMH values the contribution each team member brings to our organisation. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive package that recognises your experience, credentials, and education.
TBMH is a leader in brain and mind health. As a premier employer, you’ll find an environment that’s alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. We are dedicated to creating hope and building healthier futures – for our clients, as well as for you and your career!
How to apply
All applications should include your CV and a cover letter that clearly outlines why you would like to join our team, how your experience aligns with the position description and meets the role criteria, and your hours of availability.
At TBMH, our work matters. And so do each and every one of our valued team members. TBMH is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, colour, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. Diversity inspires innovation. Our experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at TBMH.
Ready to be part of something truly different?
Apply now via Seek. Let’s reimagine mental healthcare together.
Closing date
Interviews will be conducted as applications come in, so apply early.
Finding joy in food and connection this holiday season
Finding joy in food and connection this holiday season
The holiday season often brings a mix of emotions such as joy, excitement and sometimes stress. For those working toward a healthier relationship with food, this time of year can feel overwhelming. Messages about “indulgence,” “guilt,” and “getting back on track” are everywhere, making it hard to stay grounded in your values. But what if we reframed the holidays as an opportunity for connection, nourishment and self-compassion?
Food is more than fuel, it is connection.
Meals during the holidays are often about more than what’s on the plate. They are moments of togetherness, sharing stories, laughter and traditions. Food isn’t something to earn or compensate for; it’s a way to connect with others and honour cultural and personal traditions. Giving yourself permission to enjoy these moments without judgment is a powerful act of self-care.
Let go of food rules
Diet culture thrives during the festive season, pushing ideas like “saving up” for a big meal or “burning off” treats later. These rules can increase anxiety and disconnect you from your body’s natural cues. Instead, try approaching food with curiosity and flexibility.
Ask yourself: What sounds satisfying? What will feel good physically and emotionally? Listening to your body and not external rules can support both mental and physical well-being.
Practice mindful eating without pressure
Mindfulness isn’t about eating perfectly or slowly every time. It’s about noticing your experience—taste, texture, and how your body feels—without judgment. If you find yourself feeling anxious, pause and take a few breaths. Remind yourself that all foods fit and that enjoying a variety of foods is part of a balanced approach.
Prioritise connection over perfection
The holidays are not about flawless meals or rigid plans; they are about connection. If you’re feeling stressed about food choices, try shifting focus to the people around you. Engage in conversation, share memories, or simply enjoy being present. Connection nourishes us in ways that go beyond the plate.
Self-compassion is key
If you experience guilt or discomfort after eating, remember: these feelings are often rooted in diet culture, not in reality. Offer yourself kindness instead of criticism.
This holiday season, give yourself permission to enjoy food and connection without guilt. Embrace flexibility and listen to your body. You deserve joy, nourishment and peace.
Written by Renee Curran
If you or someone you care about lives with ADHD, you’ve probably noticed how unpredictable things can feel, focus comes and goes, energy dips, moods swing. What’s often overlooked is how much nutrition can influence these patterns.
